Skip to main content

Chapter 16

 Home Depot and Self-Concept by Marycruz 

Overall Home Depot is a store where anyone can go and buy what they need for their homes, apartments, building, and diys. Based on the chapter for this week it says that our ideal identity schemas influence which products we use and which consumption practices we engage in, even among consumers who object to the overcommercialization of contemporary culture. Home Depot has marketed to a wide variety of consumers and they are a store where even a student like me can buy something I need. 


Consumer Characteristics

By: Niousha Khosrowyar

 

Men are  more desirable customers than women as they spend, on average, 30% more at such stores. Another study found that 55% of customers are male, while 45% are female. The average age of a Home Depot shopper is 50 and Home Depot's customers' average income was $60,800. According to the interpretation of the Simmon’s Market Research Bureau, Home Depot should focus on white females, ages 35-54, with an income above $60, 000 from the Midwest region. With this target market, the Census Bureau predicts that The Home Depot will market to a white population of 239,746,254, a female population of 151,886,332, an age population of roughly 84,082,929 (the ages used were 25-44 in order to estimate this population), and a regional population of 66,388,795. 


Comments

Popular posts from this blog

Chapter 11

  Topics under Chapter 11 How Home Depot is marketing to different ethnic groups by Dean The United States attracts different people around the globe because of economic opportunities. Each region is unique because the demographics can consist of different ethnic groups. Thus making it hard for brands to communicate with their consumers. Home Depot did a great job of fixing this issue by encouraging its workers to use their native language to help their customers. In-home depot they wear aprons as a part of their work uniform, the company allows its workers to customize it by adding pins and patches that represent their culture, interest, or group. Not only it’s a great conversation starter but also if there's a language patch it can notify consumers who're struggling with English to communicate with their native language.  https://corporate.homedepot.com/newsroom/culture-orange-apron With the growing diversity here in the United States, it’s important for brands to add str

Chapter 10

 Topics under chapter 10 How Home Depot makes sure that their customers are satisfied By Dean In this chapter our class learned about what consumers feel and think after a purchase they’re either going to be satisfied or dissatisfied. It’s important for brands to perform and deliver at every step in the consumer’s journey because it costs more to acquire a new customer than to keep one, and one negative review trumps 12 positive reviews. That’s why Home Depot offers an exceptional return policy to keep its customers satisfied and a chance for them to make things right if something goes wrong. I remember buying a plant and after two months it died, I took the plant back and Home Depot refunded me with no questions. I was dissatisfied with my plant purchase and after returning it and getting a replacement It satisfied me as a consumer.  Check it out here: https://www.homedepot.com/c/Return_Policy Home Depot: Expectations and Performance by Marycruz   Home Depot knows that it must liv